FAQ’s
You would require to register & login to send a request for the desired product. Our customer support team will reach out to you to assist you further regarding your inquiry.
We follow a thorough quality inspection and testing procedure with over 50 checkpoints. Our specialists have more than twenty years of experience. You are in safe hands
Not to worry, please send in a request, our customer support team will revert to assist you.
Yes, we have partnered with leading logistics to deliver to any part of India
Yes, product warranty is provided for equipments purchased from Ophthalmate. Please refer to Warranty section for further details
Our technical team will do the installation & application training.
Depending on the product & requirement as agreed during buying process.
You would require to register & login to submit details of your equipment. The original invoice, pictures of the product, your expected price & details of the product must be updated. Our customer support team will reach out to you for arranging an evaluation visit by our technical team.
Generally, we do buy non functional equipment, however, it is subject to the overall condition of the equipment. Do not worry, reach out to us, we will assist you.
The original invoice is just to ascertain the ownership of the seller. In any case, you need to provide an invoice while selling the equipment to legalize the transaction and change of ownership.
Yes, you can contact us from any part of India. We also have partnered with leading logistic provider to pick up and deliver across India
Yes, we require an invoice while buying the equipment to make the process legal and change of ownership
Packaging of the product will be handled by us
When the equipment is picked up from your site by our team, we will provide you with a cheque once we receive the invoice to formalize the transaction and ownership.
Or, if you are sending the equipment to us, upon safe receipt of the consignment at our place, we must receive an invoice to legalize the transaction and we will make a bank transfer. Please insure the value of the equipment before sending the equipment.
Yes, upon confirming the appointment for evaluation, our technical team will visit your location to evaluate the condition of the equipment. Post evaluation, an estimation sheet will be provided to you for review.
We accept RTGS/NEFT & Cheque payments
Unfortunately, we do not have a credit policy at the moment.
We accept INR only.
We are happy to onboard dealers who like to grow along with us. Simply register as a dealer with all your details, our customer support team will reach out to you to onboard you.
With our wide network & a strong philosophy of providing value to our customers, we would like to join hands with you for mutual growth.
Yes, all products have warranty coverage of 6 months after satisfactory installation.
Only electronics, electrical & mechanical failure will be covered under the warranty. Failure due to power supply fluctuations, wear & tear, climatic conditions, consumables & improper use of the equipment will not be covered under warranty. We will provide all necessary support & services for out of warranty scope on a charge.
In case if there is a failure & the equipment cannot be repaired, we will agree to buy back the equipment which is under warranty. Reducing all transportation cost & 10% depreciated value.
Yes, we do provide repairs & services.
Yes, we do provide exclusive service contracts for maintenance. Please reach out to our customer service team to fix an appointment to discuss.
Generally, we do buy non-functional equipment, however, it is subject to the overall condition of the equipment. Do not worry, reach out to us, we will assist you.
Our warranty coverage is entitled to refurbished products sold by Ophthalmate alone. However, for certain parts, we provide an extended OEM warranty.
If the support by OEM is at the end of the support life cycle, the equipment will be repaired with the best effort to make it functional
You would require to register & login to send a request for the desired product. Our customer support team will reach out to you to assist you further regarding your inquiry.
We follow a thorough quality inspection and testing procedure with over 50 checkpoints. Our specialists have more than twenty years of experience. You are in safe hands
Not to worry, please send in a request, our customer support team will revert to assist you.
Yes, we have partnered with leading logistics to deliver to any part of India
Yes, product warranty is provided for equipments purchased from Ophthalmate. Please refer to Warranty section for further details
Our technical team will do the installation & application training.
Depending on the product & requirement as agreed during buying process.
You would require to register & login to submit details of your equipment. The original invoice, pictures of the product, your expected price & details of the product must be updated. Our customer support team will reach out to you for arranging an evaluation visit by our technical team.
Generally, we do buy non functional equipment, however, it is subject to the overall condition of the equipment. Do not worry, reach out to us, we will assist you.
If you are providing us with the official invoice of sale, we would consider it.
Yes, we have partnered with leading logistics to deliver to any part of India.
Yes, we require an invoice for your equipment to determine the value of the equipment.
Packaging of the product will be handled by us
When the equipment is picked up from your site by our team, we provide you with the cheque.
Or, if you are sending the equipment to us, upon safe receipt of the consignment at our place, we will make a bank transfer. Please insure the value of the equipment before sending the equipment.
Yes, upon confirming the appointment for evaluation, our technical team will visit your location to evaluate the condition of the equipment. Post evaluation, an estimation sheet will be provided to you for review.
We accept RTGS/NEFT & Cheque payments
Unfortunately, we do not have a credit policy at the moment.
We accept INR only.
We are happy to onboard dealers who like to grow along with us. Simply register as a dealer with all your details, our customer support team will reach out to you to onboard you.
With our wide network & a strong philosophy of providing value to our customers, we would like to join hands with you for mutual growth.
Yes, all products have warranty coverage of 6 months after satisfactory installation.
Only electronics, electrical & mechanical failure will be covered under the warranty. Failure due to power supply fluctuations, wear & tear, climatic conditions, consumables & improper use of the equipment will not be covered under warranty. We will provide all necessary support & services for out of warranty scope on a charge.
In case if there is a failure & the equipment cannot be repaired, we will agree to buy back the equipment which is under warranty. Reducing all transportation cost & 10% depreciated value.
Yes, we do provide repairs & services.
Yes, we do provide exclusive service contracts for maintenance. Please reach out to our customer service team to fix an appointment to discuss.
Generally, we do buy non-functional equipment, however, it is subject to the overall condition of the equipment. Do not worry, reach out to us, we will assist you.
Our warranty coverage is entitled to refurbished products sold by Ophthalmate alone. However, for certain parts, we provide an extended OEM warranty.
If the support by OEM is at the end of the support life cycle, the equipment will be repaired with the best effort to make it functional